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Discussion topic: Poor service

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Bobborland
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This message was authored by Bobborland This message was authored by: Bobborland

Poor service

‎15 Feb 2025 09:12 PM

My internet speed has dropped from 66mb/s to 17mb/s and Sky is doing nothing about it. Their solution was to change my contract and hang up the phone on me.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Poor service

‎15 Feb 2025 09:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@Bobborland 

 

If you have a black sky hub could you post the stats

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

 

 

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Bobborland
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This message was authored by Bobborland This message was authored by: Bobborland

Re: Poor service

‎15 Feb 2025 09:53 PM

No I have changed to a white sky max box, it didn't help.

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