Can someone suggest me something regarding the unacceptable delay in the installation of my Sky Broadband service.
• I accepted Sky’s offer on and placed order on 29/07/2025
• I was given an installation date of 12 August 2025.
• As of today, 3 September 2025, the installation has still not been completed.
This means I have been waiting well beyond the promised timescale. Initially on 12th October I got email that my installation is delayed and will be done in seven working days but When I contacted customer service, I was told that it “takes 20 days” and that I could “apply for compensation,” but this does not address the lack of service or give me a clear resolution.
Under Ofcom’s Automatic Compensation Scheme, Sky is obliged to provide:
• £6.10 per day for delayed installations beyond the confirmed date, until the service is activated.
And Sky making me feel like they are doing something special for me when I call them.
Yesterday I emailed Sky and I got automated acknowledgement email as well. My request in email was as fallows;
Same words..
1. Immediately provide me with a confirmed installation date, in writing.
2. Confirm that I am receiving automatic compensation for each day of delay, starting from 13 August 2025 until the service goes live.
3. Provide a temporary solution (such as a 4G dongle) while waiting, given the excessive delay.
If this matter is not resolved promptly, I will have no choice but to escalate it to the Ombudsman Services: Communications.
But no one bothered to reply, I am very frustrated and hate this silence(no update). I don’t know how to handle this unprofessional behaviour.
Initially on 15th August I raised this issue to customer service but nothing happened they gave me the unique reference number for my query and formal complaint no.
Can someone suggest what to do ??????
Desperately waiting your reply
