@Eloise313 The About at the top off the community page explains all about the Forum. Posting on it then you are NOT talking with Sky CS, just user's like yourself. Since you appear to be having the issue for such a long time now, and you need sky assistance to fix it out, then you will have to persist calling until you do manage to speak with someone.
The number is in the link below or 150 if you have a landline/mobile phone from sky. Just see the need more help if you use the link.
https://www.sky.com/help/home
