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Discussion topic: Poor internet and wifi connection

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This message was authored by: pb1974

Poor internet and wifi connection

Been on Sky full Fibre Gigafast since April and is getting progressively worse. I am paying a fortune each month for very poor service and trying to speak to someone is like pulling teeth. I am losing internet connection on a daily basis, running checks which surprise always comes back green and no issues, having to reset the hub and sky q boxes so they connect. is anyone having similar issues? 

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This message was authored by: caesarome

Re: Poor internet and wifi connection

Posted by a Superuser, not a Sky employee. Find out more

@pb1974 

Where is your broadband hub located and is it out in the open and is it anywhere near your Sky Q box ?

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This message was authored by: pb1974

Re: Poor internet and wifi connection

the hub is located around 2 foot from the sky q and has nothing covering it

This message was authored by: caesarome

Re: Poor internet and wifi connection

Posted by a Superuser, not a Sky employee. Find out more

Is using a ethernet cable to connect the Q box to the hub possible ?

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