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Discussion topic: Poor download speed

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This message was authored by: Shonah

Poor download speed

Just upgrades to fibre broadband and we have had issues since we only get an average of 40mbs and it states it should be 90mbs I have photos of the workmanship which could be the problem
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This message was authored by: Chrisee

Re: Poor download speed

Posted by a Superuser, not a Sky employee. Find out more

@Shonah if you have a full fibre installation it is unlikely thst speeds are affected by poor workmanship as thesecconnections either work or they dont. If you are concerned about how the install was done call Sky and theyvare likely to send someone to inspect it.


An internet speedtest returnscthe slowest part of the transfer which is often the wifi connection between the hub and your device. If you are close to the hub you should get the full speed but moveca couple of rooms away speeds drop. The best way to measure speed is on s device connected to tge hub byan etgernet cable. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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