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Discussion topic: Poor download speed on X box

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This message was authored by: Evilfish

Poor download speed on X box

My sons x box has a download speed of 33 Mbps Can you advise what settings I have to change to get this up to the speeds we should be receiving please,
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This message was authored by: jamesn123

Re: Poor download speed on X box

Posted by a Superuser, not a Sky employee. Find out more

Hi @Evilfish 

How is the Xbox connected to your Sky hub? WiFi or ethernet?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Evilfish

Re: Poor download speed on X box

It's via WiFi. We've recently switched from another fibre provider and had no problems previously. I got him to take a screen shot of the test my connection within his X box, it said wifi strength was 88% but the download speed was 33Mbps. We're paying for (and getting) 500 Mbps in the rest of the house which is why I've assumed it's a configuration within the X box itself.

This message was authored by: jamesn123

Re: Poor download speed on X box

Posted by a Superuser, not a Sky employee. Find out more

@Evilfish 

Its likely to be a placement issue or different types of antenna in the Xbox. You may want to add a booster to increase the speed, but note that your guarantee figure is not for WiFi connected devices so Sky would probably see 30mbps as acceptable. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Evilfish

Re: Poor download speed on X box

Thank you, I'll try adding a  booster. Thanks for your help.

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