Poor connections

[Amy306]

Apparently according to the sky app my internet is fully functioning... BUT if I stream it's constantly buffing and even short reels online will stop after a few seconds and not restore, I have tried restarting the router disconnecting my devices and reinstating but still none of the wiser, 

I was with TalkTalk upto a week ago and never had a problem like this it's very poor service 

[Chrisee]

@Amy306 you can check the speed to your Sky hub by running the service checker in the My Sky app. However if thst is as it should be the issue is probably WiFi signal strength in your home. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.