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Discussion topic: Poor connection

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This message was authored by: TheRealKTM

Message posted on ‎14 Jul 2026 05:17 PM

Poor connection

Hello, I have just moved to sky, and the connection keeps dropping out about 3-6 times every day. I've run through all the tests and it's not finding anything. What can I do please
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Superuser
This message was authored by: caesarome

Message posted on ‎14 Jul 2026 05:20 PM

Re: Poor connection

Posted by a Superuser, not a Sky employee. Find out more

@TheRealKTM 

Do you have a weak wifi signal throughout your home ?

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This message was authored by: TheRealKTM

Message posted on ‎16 Jul 2026 08:41 PM

Re: Poor connection

No, I have a really good signal throughout the home, and the area where keeps dropping always has full signal,

Thank you for your reply 

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This message was authored by: caesarome

Message posted on ‎16 Jul 2026 10:22 PM

Re: Poor connection

Posted by a Superuser, not a Sky employee. Find out more

@TheRealKTM 

If you have run the line test and it has found no issue then all you can do is to call Sky to see what they say.

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