Poor connection

[LynneHud]

We had an engineer out last month who advised we needed a new router. When we called sky to organise this the gentleman I spoke said he would send a booster but we told him the engineer said it was definitely a router we needed. We were sent the router and set it up but we are still having issues with poor signal and buffering. Would it be possible to be sent a booster? Thanks Lynne Hudson

[-Heather-]

Hi @LynneHud, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141