Poor connection or none at all upstairs

[Dundee2023]

We are new to sky broadband and tv and are finding that there is either a really poor or no WiFi signal at all in rooms upstairs. At the time of connection we were told that we could have a free WiFi booster if this was to occur. How do I go about getting one please? 

[TimmyBGood]

@Dundee2023 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.