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Discussion topic: Poor connection on desk top device

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This message was authored by: CThompson12

Poor connection on desk top device

I've checked out wifi status and it's showing poor on my sons pc, why is this happening and can you help us to fix it? We've had assurance from sky this wouldn't happen based on our coverage.

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This message was authored by: TimmyBGood

Re: Poor connection on desk top device

Posted by a Superuser, not a Sky employee. Find out more

@CThompson12 wrote:

 

We've had assurance from sky this wouldn't happen based on our coverage.


Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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