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Discussion topic: Poor connection on certain devices

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This message was authored by: Johodg

Poor connection on certain devices

I have to keep resetting my hub because certain devices keep loosing connection. A WiFi lightbulb, kids music boxes (yoto), amazon echo. 
nothing else seems to loose connection like tv or phone. Can't get any help on sky. 

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This message was authored by: Me134

Re: Poor connection on certain devices

Posted by a Superuser, not a Sky employee. Find out more

@Johodg wrote:

I have to keep resetting my hub because certain devices keep loosing connection. A WiFi lightbulb, kids music boxes (yoto), amazon echo. 
nothing else seems to loose connection like tv or phone. Can't get any help on sky. 


They're probably all 2.4Ghz devices but firstly, change the security setting in the MySky app to WPA2.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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