Poor connection, checks state connection good!

[Yiddie]

Our connection is really poor especially in the evening, I have done the speed and connection checks on line but says the connection is good. Sometimes we can't get onto the internet at all and my son has ended up using his 4g data as connection dips out 

[Greenfingers001]

Hi there @Yiddie , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147