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Discussion topic: Poor connection PS5

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Avatar for JakeB96
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This message was authored by: JakeB96

Message posted on ‎25 Feb 2024 12:39 PM

Poor connection PS5

The wifi connection on every other device is good but my PS5 struggles to connect and when it does, the download speed is very poor. (Today I had to restart my router and the download speed is only 300kb/s when it should be 56mb/s) 

 

I have already tried troubleshooting options like updating software, restarting router, changing DNS server. It is only 4 metres away from the router. PlayStation have suggested forwarding the PSN ports on my router but I don't know how to do that. 

Any advice would be helpful. 

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎27 Feb 2024 10:47 AM

Re: Poor connection PS5

Posted by a Superuser, not a Sky employee. Find out more

@JakeB96 

Can you try connecting via ethernet and see if you see the same issue?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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