Poor broadband

[Matty444]

POOR CONNECTION.

i moved from EE to sky as my contract was up and i wish i never. Ever since having sky my connection is poor to the point my son cant even game. We had a internet booster fitted and its still awful. I cant even connect to 5Ghz has to be on 2.5Hgz and everything just buffers. Ontop of this i was "compensated" for the poor connection that i put up with for 3 weeks and still currently struggling to do anything without buffering or lag. Im still getting billed the full amount even though i was told money would be deducted from my bill! Outrageous!

[Danz994]

Hi there @Matty444 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141