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Discussion topic: Poor broadband signal in parts of my house

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This message was authored by Poorwifi1 This message was authored by: Poorwifi1

Poor broadband signal in parts of my house

I have recently got Sky Broadband 150 but it doesn't give me coverage through my home.

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Poorwifi1
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This message was authored by Poorwifi1 This message was authored by: Poorwifi1

Re: Poor broadband signal in parts of my house

I recently got Sky Broadband 150 installed in my home but it doesn't cover all parts of my house, how can Sky improve the WI-FI coverage?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor broadband signal in parts of my house

Posted by a Superuser, not a Sky employee. Find out more

@Poorwifi1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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