Poor broadband connectivity

[Tom333]

I’ve just switched my broadband from Virgin Media to Sky, but I’m really disappointed with the service so far. The connection quality seems very poor compared with what I had, and in particular I can’t get any usable signal upstairs nothing loads when I’m in the room upstairs.

I’ve tried basic troubleshooting and checked the router placement, but the Wi-Fi still doesn’t reach upstairs reliably.

[JimM1]

@Tom333 The sky hub and the virgin media hub there are none that are alike, use this sky help below as a first check!

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

The About for the community page above explains all for the Forum!