Discussion topic: Poor broadband connection and slow speeds

This message was authored by: Simon+SAv · ‎06 Nov 2023

Good morning all,

I recently seems to be experiencing very poor sonnection to my router and slower then expected download and upload speeds.

The sppeds can varify and currently I have one out of four wifi connectio from my work laptop to the router and it is about 7 meters away.

Here are my hub details:

Any advice would be greatly recieved

This message was authored by: TimmyBGood · ‎06 Nov 2023

The Hub figures show Ultrafast 1 on G.fast running as well as it possibly can, so the main suspicion would be adverse WiFi conditions.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Simon+SAv · ‎07 Nov 2023

Is there anything that could effect the WiFi connections as the devices are all within 8 meters or so.

Some of the devices have a direct view of the router but still struggle with speed and connection issues

This message was authored by: TimmyBGood · ‎07 Nov 2023

The main thing which affects WiFi is other WiFi, particularly in crowded airspace.

The first thing to try is rebooting the Hub to see if it can find a clearer channel.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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