Poor Wifi connection and speed.

[Bones1988]

My wifi connection keeps dropping out with Sky. When I run a status check through sky.com it states everything is fine with the line and area.

I have perfomed a speed check multiple times and the best i can acheive is ~60mps

I have followed all the online guides and restarted the router, but the issue has not been resolved. 

[cookiemonsteruk]

@Bones1988 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Bones1988]

[jamesn123]

@Bones1988 

Those are not your stats, follow the instructions to the end

[Bones1988]

I am not being prompted to input username/password. Am I doing something wrong?

[jamesn123]

@Bones1988 

Did you click maintenance at on the top navigation bar, then scroll down to clicked 'show statistics'?

[Jacksolo]

I am the exact same, my WiFi is terrible and every test is saying it's fine, when I called up I was told that I would need to pay for an engineer visit! Really poor customer service for a long term over 20 years customer so I'm left with the final option now which will be to leave for a new broadband provider

[Bones1988]

Username and Password is not prompted on Edge, worked with Chrome. 

[Bones1988]

Managed to get the Stats by using Chrome and not Edge. 

[jamesn123]

@Bones1988 

Still not your stats. Like I said you need to scroll down and click 'Show Statistics' 

[Bones1988]

I'm not very good at this... starting to think i might be the problem 🙂

[Bones1988]

At time of writing... Just ran a speed test. 

[cookiemonsteruk]

@Bones1988 

I notice everything has been connected for 312 hours however the only thing usieg data is the 2.4 ghz wifi.  That frequency is prone to interference from neighbours wifi

[jamesn123]

@Bones1988 

Yeah as @cookiemonsteruk has mentioned it looks like you are only using the 2.4ghz band which may be because your out of range of the 5ghz signal. The 2.4ghz band is prone to interference which can cause drops, additionally you'll be lucky to get more than 60mbps over this frequency.