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Discussion topic: Poor Wifi Speed

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This message was authored by: HGBG

Poor Wifi Speed

We have had poor wifi speed for at least 1 month and have had to resort to using 4G instead at times. Please investigate. I work from home and am currently unable too, due to the low speeds. 

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This message was authored by: TimmyBGood

Re: Poor Wifi Speed

Posted by a Superuser, not a Sky employee. Find out more

@HGBG wrote:

Please investigate. 


Nothing will happen as the result of a forum post.

 

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

 

Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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