Discussion topic: Poor WiFi
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Message posted on 21 Aug 2026 05:58 PM
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Poor WiFi
Getting poor WiFi even though it's saying it's good. Please support
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All Replies
Message posted on 22 Aug 2026 10:37 AM
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Re: Poor WiFi
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Message posted on 22 Aug 2026 12:39 PM
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Re: Poor WiFi
Hi we are having the same issue all the time even when sat next to the router
Message posted on 22 Aug 2026 12:41 PM
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Re: Poor WiFi
@Newfee is your Sky hub out in the open? If it is do you getvthecsame speeds if around 6 feet from the unit?
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 22 Aug 2026 01:30 PM
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Re: Poor WiFi
Why do I have poor wifi
Message posted on 22 Aug 2026 01:40 PM
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Re: Poor WiFi
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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