Discussion topic: Poor WiFi
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Message posted on 29 Jan 2025 06:17 PM
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Poor WiFi
We have always had poor WiFi but recently it's become so bad that streaming tv shows is unwatchable. The open reach box is situated in a cupboard downstairs (house is a three storey property). The sky MAX router is in the cupboard connected to the Ethernet cable. Despite a guarantee of 430mbs in every room I am lucky if it tops 170mbs. I purchased a PS portal and it's unplayable due to the lag and constant WiFi dropping out. Sky claim there's nothing wrong and tell me to move the router but that means a lot of remedial work. Guess I'm off to virgin media in march when the contract is up as that has VM points all through the house. Has anyone had a similar issue and if so what was the workaround? Thanks in advance.
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Message posted on 30 Jan 2025 11:19 AM
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Re: Poor WiFi
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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