This discussion topic has been answered Discussion topic: Poor WiFi
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Message posted on 21 Jan 2025 09:25 PM
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The sky WiFi promise is not being delivered throughout my house and I am unable to find contact details to flag this with the Sky Broadband team direct. What can I do to improve the WiFi signal, so that every room in my house is covered - as per the sky guarantee ?
Thanks
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Message posted on 22 Jan 2025 07:41 AM
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@Rich1664 you need to read the guarantee all custommers get see https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
as it doesn't say what I think you believe. If you have bought one of the two add-ons like Sky WiFi Max then Sky will provide extenders as explained here https://www.sky.com/help/articles/sky-wifi-max
Alternatively you can buy and use your own WiFi equipment the choice is yours.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 22 Jan 2025 07:41 AM
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@Rich1664 you need to read the guarantee all custommers get see https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
as it doesn't say what I think you believe. If you have bought one of the two add-ons like Sky WiFi Max then Sky will provide extenders as explained here https://www.sky.com/help/articles/sky-wifi-max
Alternatively you can buy and use your own WiFi equipment the choice is yours.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 22 Jan 2025 11:33 PM
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Re: Poor WiFi
Chrisee - thanks for the reply and yes, you were quite right. I eventually got through to the correct dept at Sky, to then amend my package. Which now includes WiFi MAX.
Fingers crossed that it works !!
Message posted on 28 Apr 2025 08:14 PM
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Re: Poor WiFi
Still having issues with devices stopping and buffering never had the issues like this on the old system worked well just slow.
please sort this
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