Poor WiFi upstairs

[Birkensj01]

I have sky broadband in my home. On an evening if we are wanting to watch tv in our bedroom the connection is terrible. We can't log into Netflix. We have a booster downstairs where the installer suggested we placed it and this does not boost upstairs to our and my 2 sons rooms. I think another booster would work upstairs but I don't think I should have to pay for this as the WiFi should be strong enough to cover the whole house which it doesn't can you please help 

[TimmyBGood]

---

@Birkensj01 wrote:

 I think another booster would work upstairs but I don't think I should have to pay for this as the WiFi should be strong enough to cover the whole house which it doesn't 

---

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.