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Discussion topic: Poor WiFi outside

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This message was authored by: Andy559

Poor WiFi outside

We have a garage at the side of the house that has been converted into an office. We have top speed broadband but struggle in this area. Do you have any boosters that could be used to improve the WiFi?

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This message was authored by: TimmyBGood

Re: Poor WiFi outside

Posted by a Superuser, not a Sky employee. Find out more

@Andy559 wrote:

 Do you have any boosters that could be used to improve the WiFi?


Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: Poor WiFi outside

Posted by a Superuser, not a Sky employee. Find out more

@Andy559 

 

Perhaps also note that for the purposes of the 'guarantees' a converted garage is an internal space only if it's accessible through an internal door.

 

Such locations are notoriously challenging for WiFi because the conversion process typically involves the use of generous amounts of foil-laminate rigid foam insulation, which does a reasonable impersonation of a Faraday Cage.

 

While a Sky booster may help, sourcing your own Powerline to WiFi adapters could be better.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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