Poor WiFi in half of house

[Jon125]

We had a WiFi booster delivered a few weeks ago, which works well. However, after trying several options we are still having problems in the other half of the house, as I explained to your agent before, we have a large rambling house and therefore struggle to get acceptable WiFi through out. We believe a second booster would allow for improved signal in what is a WiFi shadow covering the back of the house.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Jon125]

Any update?

[jamesn123]

@Jon125 

A Sky employee initated a chat with you on the forum, did you engage with this chat?

[Jon125]

Not sure how it works to be honest. I didn't see any message, as far as I could see.

[jamesn123]

@Jon125 

When viewing the forum there should be a little chat bubble in the bottom left or right of your screen. If there isnt the chat may need re-opening from Sky's side. 

[Jon125]

Ok thanks 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.