Poor WiFi despite system check

[Iain10]

Our WiFi had serious issue last week. We received a new TV puc which fixed the TV. However, we are still having issues with our WiFi in the house when we weren't before and think that our (white) router may need updated. Can you help please. 

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141