Poor WiFi coverage and very slow internet speeds

[CH1CKENFAM]

We have poor WiFi coverage and very slow internet speeds in some of our rooms in our house with our new sky max router. I have ran speed tests in some rooms and we are recieving less than 1mb download speeds and less that half a mb upload speed. The coverage from the new router is so poor that my daughter's now have to use there mobile data when at home as they can't use the WiFi in their rooms.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[sarah459]

Hi, we have very slow internet from our mobiles when we are at our caravan, is there anything I can do to fix this. We have sky broadband on the top package at home and also sky mobiles with data

[Addie15]

Hi there, @sarah459. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Paula-]

Yes I'm experiencing the same problem

[Chrisee]

@Paula- Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.