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Discussion topic: Poor WiFi Signal

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This message was authored by: Laurenj0310

Poor WiFi Signal

I've recently joined Sky on their Fibre500 and the router provided seems extremely subpar compared to the router I had with my previous provider.

 

I upgraded from Fibre 300 with my previous supplier and the signal is terrible in my home office since moving to Sky.  I really don't want to be spending extra for Sky Max, I live alone so there's not like I have many devices running concurrently and it's the same property I was in with my previous provider so I know their router was more than capable of managing signal throughout my property. I have gone from having full coverage throughout my home, and my home office has gone from working perfectly fine to buffering through client  calls, extremely slow sharepoint connections. This is clearly related to the quality of the router because I never had any issues with my previous suppliers.

 

I'm at my wits end currently, I can't move the home office, I work from home for 40 hours a week and I really don't want to be tied into a 2 year contract with Sky if I can't get decent signal in the one room I require it the most.

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This message was authored by: JimM1

Re: Poor WiFi Signal

@Laurenj0310 What sky hub do you have just now link below say what you see, and which hub/router did you have previous supplier if you know!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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