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Discussion topic: How on gods green earth can i speak to someone whos first language is english.

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Message posted on ‎11 Dec 2025 04:28 PM

How on gods green earth can i speak to someone whos first language is english.

I've been charged twice and I'm having to fight with Raj who doesn't even speak English and has no idea what incurred overdraft fees mean. How do I get to speak to someone who's first language is English because this is getting out of hand. I'm going to cancel it soon if I can't get no help. Absolutely ridiculous.
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Avatar for Daniel0210
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Message posted on ‎11 Dec 2025 04:30 PM

Re: How on gods green earth can i speak to someone whos first language is english.

Posted by a Superuser, not a Sky employee. Find out more

@Mayson1 

All calls go to the next available agent wherever they are based. If you want to ask a question here we can try to advise. 


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Message posted on ‎11 Dec 2025 04:30 PM

Re: How on gods green earth can i speak to someone whos first language is english.

Posted by a Superuser, not a Sky employee. Find out more

@Mayson1  Calls are answered by the first available agent regardless of location you can't choose 

 

the best option is to keep ringing until you get through to someone you're happy speaking with 


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This message was authored by: Mayson1

Message posted on ‎11 Dec 2025 04:32 PM

Re: How on gods green earth can i speak to someone whos first language is english.

What about their head office? All I'm getting is Indian and none of them understand anything and are giving me blatant wrong information. 

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Message posted on ‎11 Dec 2025 04:35 PM

Re: How on gods green earth can i speak to someone whos first language is english.

Posted by a Superuser, not a Sky employee. Find out more

@Mayson1 

You're not calling the head office. You're calling one of the call centres.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: SKY1992bf

Message posted on ‎11 Dec 2025 04:37 PM

Re: How on gods green earth can i speak to someone whos first language is english.

Posted by a Superuser, not a Sky employee. Find out more

@Mayson1  the head of office address details may be in the terms and conditions booklet 

 

we aren't permitted to give out any other numbers other then the ones published 

 

as for all calls reaching India that  isn't true you just have to be persistent and keep ringing as I've already advised 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎11 Dec 2025 04:39 PM

Re: How on gods green earth can i speak to someone whos first language is english.

Posted by a Superuser, not a Sky employee. Find out more

@Mayson1 Sky still have very large call centres in Scotland. The best chance to get someone who deals with your issue is to use the number benerated in the contact us link at the end of the relevant help journey.  

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Message posted on ‎11 Dec 2025 05:06 PM

Re: How on gods green earth can i speak to someone whos first language is english.

@Mayson1 Is there any specific reason why you have been charged twice that you are aware off, or is this just out off the blue it happened?

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