Poor Wi fi signal

[Bolton39]

I have poor Wi fi signal in multiple rooms dispite having one of your boosters

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Bolton39]

Hi, after nearly 4 months I still cannot get wi fi in every room of my house let alone the garden or garage. 

I have an end of terrace new build with bedrooms over 3 floors.

Ground level: Sky max hub and Sky Q mini box and Sky Max Pod.

Middle floor: Sky Broadband booster and Sky Q box.

Upstairs: Sky Q mini box.

Im not getting the service I am paying for but these useless bots won't let me escalate. 

Any advice? 

[JimM1]

@Bolton39 Did the invitation you had not resolve anything at all?

[Bolton39]

Sadly no, I was sent an additional booster but to no avail. 

[JimM1]

@Bolton39 With regards to all the equipment that you have, can you do the following.

Can you run the service checker link below, click on the Sky broadband take a look at the last 30 days to what it thinks your system is like, Then same for the WiFi to see what it thinks all off your home looks like. Let me know.

https://www.sky.com/servicechecker, 

[Bolton39]

Yes I check this regularly. Says all ok but when I drill down into connected devices multiple state poor signal and there are dead spots in 3 rooms. 

[JimM1]

@Bolton39 And it is the drilling down that is what you need and to concentrate on.

[Bolton39]

Thanks for your help, the trouble is the service checker doesn't seem to think that poor connection is a fault. I've tried every combo of the boosters and hub that I can think of so really think I need an engineer.

[Bolton39]

Just an update to say that 12 months later, my sky max set up, including official extenders and pods, continues to give poor coverage throughout my house. 

The very friendly sky engineer that attended  suspected that because we have a modern house, the level of insulation and underfloor heating are interfering with the signal and there is nothing they can do.

so please be warned, if you have a modern home with underfloor heating seek an alternative supplier.

[Me134]

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@Bolton39 wrote:

Just an update to say that 12 months later, my sky max set up, including official extenders and pods, continues to give poor coverage throughout my house. 

The very friendly sky engineer that attended  suspected that because we have a modern house, the level of insulation and underfloor heating are interfering with the signal and there is nothing they can do.

so please be warned, if you have a modern home with underfloor heating seek an alternative supplier.

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Those problems are going to apply to every single ISP out there. Looking back you only have the one Sky WiFi Max extender I think over a modern 3 floor house? You can contact them and get an engineer visit where up to 2 additional extenders may be fitted.