Poor Wi-Fi

[Cj35]

Our Wi-Fi doesn't seem to be working; if more than one device is trying to access it then nothing works. If just one device is in use then it is terribly slow and tv shows keeps pausing/buffering.  According to sky tests everything is working fine. I've rebooted the router but this hasn't helped, in fact I think it's made it worse!!! It took over half an hour to have an internet connection, I'm at a loss as to what to do next. 

[Mr+Flibbles+86]

Hi there @Cj35 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Cj35 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Emma1976]

I'm having the exact same problem!!!! Tv keeps buffering, pausing and cutting out. Really annoyed now!!!!