0

Discussion topic: Poor Wi-Fi connection

Reply
This message was authored by James-Massey13 This message was authored by: James-Massey13

Poor Wi-Fi connection

Hello. I have Sky Broadband ultimately fast plus. Connection to hub I'd fine with great download speed. However, I have very poor connection to x4 ring cameras and my playstation. Locations of these have never changed since engineer set up fibre. I believe this can be addressed with some extenders / boosters - is this correct? Thanks James
Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor Wi-Fi connection

Posted by a Superuser, not a Sky employee. Find out more

@James-Massey13 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion