03 Apr 2024 08:58 AM
Since changing our broadband to sky our service has been poor. The Wi-Fi often goes off, and television pauses, jumps and goes off completely. In the past week we have lost connection to our sky Q box and out continuously having to re book the router. We had nine of these issues with BT
04 Apr 2024 09:33 AM
Posted by a Sky employeeHi @SarahWes
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
06 Apr 2024 09:33 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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