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Discussion topic: Poor Wi-Fi and sky box connection

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This message was authored by SarahWes This message was authored by: SarahWes

Poor Wi-Fi and sky box connection

Since changing our broadband to sky our service has been poor. The Wi-Fi often goes off, and television pauses, jumps and goes off completely. In the past week we have lost connection to our sky Q box and out continuously having to re book the router. We had nine of these issues with BT

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Poor Wi-Fi and sky box connection

Posted by a Sky employee

Hi @SarahWes 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: Poor Wi-Fi and sky box connection

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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