@Stevep1501
To exercise such an option you can order broadband from another ISP. Cancellation with Sky prior to this will cause an inevitable gap before a new provider can take over.
Note that if the issue is being caused by a fault on the Openreach network, any other Openreach ISP will inherit exactly the same problem.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
