Poor Connection to Hub

[David9393]

What do you don when your connection to the Hub is below the minimum guarantee and been consistently low over the past few months. You do the online test and it comes back every time with message that connection to Hub is poor but the online help doesn't let you go through and speak to someone. It is super fast broadband with green of about 43mb/s but has been 36.5 for past few days and average 41.6  over last 30 days.

even if an upgrade to full fibre was suggested and guided somewhere it might help. Anyway contract ends in May so I will probably have to look elsewhere and Virgin already cabling in town 😌

[Chrisee]

@David9393 basically you call Sky and report the issue but whether they can get the issue fixed depends on the oroblem and whether Openreach will fix it. If you post your hub's stats then forum members can advise further see Find your Sky Broadband router statistics

[David9393]

[jamesn123]

@David9393 

Your stats show a banded line with clear fault.

I've escalated your post to Sky, look out for a message on the forum

[David9393]

Thanks for you help

david 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @David9393 an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @David9393 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks