Poor Broadband speed

[StevenK2]

I am only getting less than 100MBPS download and no where near the speed I sogned up for . Please can you run checks. Initially I was getting 750 mbps then down to around 400mbps yesterday. This is essential this is fixed as a I have an exam on Monday so URGENT please

[caesarome]

@StevenK2 

You are talking to other customers here only and not Sky so try this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

[TimmyBGood]

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@StevenK2 wrote:

This is essential this is fixed as a I have an exam on Monday so URGENT please

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Unfortunately domestic broadband subscription just doesn't cover that kind of support over a weekend.

I'd think it's unlikely that an online examination requires more than a few Mbs.

If you are using a wireless device then you may want to try to be closer to the router, and if possible have a cellular data backup option available.