Poor Broadband Connection

[TaxiQ]

Joined SKY less than 3 weeks ago and to say the broadband connection is poor is an u der statement. Connection dropping out, not connecting at all, WPS not working. I appreciate they are using BT line, but with the SKY all home connection in every room isn't the case. I have run Ethernet cables to most of hardware I can to free up wireless bandwidth but still hopeless. I phoned SKY support and had a 40minute call wait time ??? Do I throw in the towel now.....

[Chrisee]

@TaxiQ Forum members maybe able to help but first can you post your Sky hub's stats aee Find your Sky Broadband router statistics

[TaxiQ]

Doesn't give me this option on the Sky max hub, also it's not connected so unable to get in under admin name & PQ.

Sky Max Hub

NETGEAR 8 Port Switch

Sky Glass 65"

[Chrisee]

@TaxiQ you should be able to log into the hub's interface even when it isnt connected to the internet but it doesnt tell use much that is useful with the SR213 which is unfortunate..

I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call. They can see the connection details from their end.

If you are using a copper line to connect you should keep in mind that there are loads of local faults currently caused by the recent wet weather and these are affecting all ISPs full fibre lines should be unaffected. Hopefully that helps.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @TaxiQ an invite to chat.

[TimmyBGood]

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@TaxiQ wrote:

but with the SKY all home connection in every room isn't the case.

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.  Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.