Discussion topic: Pon is red

This message was authored by: kay+cox · ‎15 Jul 2024

Our PON is red

This message was authored by: Chrisee · ‎15 Jul 2024

@kay+cox the red light indicates an issue with the optical fibre network which requires Openreach to sort. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this reported to Openreach. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Mr+Flibbles+86 · ‎15 Jul 2024

Thanks for escalating this. We’ve sent an invite to @kay+cox to chat.

This message was authored by: Tom-W19 · ‎18 Jul 2024

Hi @kay+cox

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom

Discussion topic: Pon is red

Pon is red

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