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Discussion topic: Pon is red

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Avatar for kay+cox
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This message was authored by: kay+cox

Message posted on ‎15 Jul 2024 10:25 AM

Pon is red

Our PON is red

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎15 Jul 2024 10:33 AM

Re: Pon is red

Posted by a Superuser, not a Sky employee. Find out more

@kay+cox the red light indicates an issue with the optical fibre network which requires Openreach to sort. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this reported to Openreach. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Mr+Flibbles+86
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This message was authored by: Mr+Flibbles+86

Message posted on ‎15 Jul 2024 11:09 AM

Re: Pon is red

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @kay+cox to chat.

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Message posted on ‎18 Jul 2024 08:36 AM

Re: Pon is red

Posted by a Sky employee

Hi @kay+cox 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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