Please update on Major Outage Hertfordshire HP postcodes

[davidbb]

Hello

Would it be possible to have an  upate on the Major outage on HP postcodes,Sky serice status says no faults in my area but Tring HP23 has no Broadband from any supplier, Running a sky broadband line check no faults are found but i have no Sky BB . Social medias all reporting outage in the area but not your website.

Please can i have an update of what the issues are and when they will be fixed.

Many Thanks David

[GD1]

@davidbb  I'm afraid your fellow customers here won't be able to provide you any updates.

[TimmyBGood]

@davidbb 

An outage affecting all ISPs would be an Openreach priority, and contacting an individual ISP won't either speed the process or (probably) gain any additional information on the situation.

[Chrisee]

@davidbb have you run the connection test in the My Sky app over a mobile connection as that is the place to find if there is a known fault. The staus pages usually only displays major issues in Sky's own network notva local issue in the Openreach network.

However nobody  can give you an accurate estimate of when your linecwill be back up as Openreach engineers will fix it as fast as they can but a lot depends on the cause which often isnt immediately clear. 

[TimmyBGood]

@davidbb @Chrisee @GD1 

https://www.bbc.co.uk/news/uk-england-beds-bucks-herts-66377029 

[Chrisee]

Thanks @TimmyBGood I saw the report earlier but not connected it with this thread. It is at least an orginal cause of failure I suppose. 

[TimmyBGood]

@Chrisee 

The Metro even has a celebrity angle:

https://metro.co.uk/2023/08/02/how-a-villages-internet-outage-could-be-down-to-a-tiny-creature-linke... 

[Chrisee]

@TimmyBGood apparently not the first occasion see (warning apalling puns ahead) https://www.ispreview.co.uk/index.php/2023/08/cable-hungry-rats-knock-out-openreach-broadband-in-tri... 

I was told the cables were sheathed in Kevlar so an edible dormouse must have pretty strong teeth.