Please Help - cannot connect to SonicWall VPN, Sky WiFi Max hub seems to be the issue

[JAX474]

Yes we are using a white sky max hub

[TimmyBGood]

@JAX474 

OK: in that case the suspicion would be Map-T, so I'll escalate your post.

[JAX474]

@TimmyBGood  Thank you

[JAX474]

@TimmyBGood Any idea how long it usually takes for someone at Sky to reach out?

[TimmyBGood]

@JAX474 

I'd hope within 24 hours.

[JAX474]

@TimmyBGood I have still not had any further information from Sky since our interaction on Wednesday morning. I am not sure what else to do to try to escalate this.

[TimmyBGood]

@JAX474 

I've just marked your latest post for escalation to see if that works this time.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JAX474.

[KevNewMedia]

Hi Everyone

Thank you so much for bringing this problem with Sonic Wall to our attention.

I'm sorry it's taken some time to get to this stage.  We've been working on the issue behind the scenes and are able to provide a temporary solution, whilst we work on a permanent fix.

Thanks again for all of your help in providing the information we've requested.

[Green301]

Hi @KevNewMedia ,

I am having the same issue. Is it possible for you to provide me with the temporary solution? 

Thanks

[Lisa-P1987]

Hi there Green301 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[ARH2]

Hiya, new Sky customer also using a white sky max hub. Since setting up I can no longer connect to my work's VPN. My work's IT support have tried all various fixes mentioned around the forum for VPN issues and then found this thread. Can I request the switch to 1:1 mapping please.

Please can this be escalated urgently as I need to access for work.

[Lisa-P1987]

Hi there ARH2  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Benijones]

Hi @TimmyBGood  @Mr+Flibbles+86 , I am having issues connecting to my SonicWall IPSec VPN for work. I.T. has confirmed that the MTU and fragmentation options are set correctly. I.T. suggests that the issue is due to MAP-T. Can you help me fix this issue?

[AlexMiller]

We are having the same issue.  Always used sky in previous addresses however we have just moved and set up with a sky max hub and we can't now access sonic wall for home working which is a major issue.  
Works IT have confirmed that the issue will lie with the Map T config

we called sky today but like myself the girl in the phone had absolutely no idea what Map T was or how to help. 

can we be escalated to speak to someone that could help with this issue. 

Alex