Pixelation/loss of channel

[Stuart665]

Some channels go out of sync sound/picture some pixelate and some just drop out. I've used a speed checker other than sky's and it comes back around 97Mbps which isn't what I signed up for....does anyone know of a direct phone number to sky customer services?

[Greenfingers001]

Hi there @Stuart665 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147