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Discussion topic: Picture freezing

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This message was authored by babybeau1 This message was authored by: babybeau1

Picture freezing

Picture keeps freezing on every channel
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This message was authored by Helenmclean This message was authored by: Helenmclean

Re: Picture freezing

My 2 TV went out at the same time up stairs 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Picture freezing

Posted by a Superuser, not a Sky employee. Find out more

@babybeau1 & @Helenmclean assume you are streaming the programme? If so check other channels to see if tge issue is with the broadcast  or not. If all channels have gone check other devices if they are still connected to the internet then the issue is likely to be a poor WiFi signal to the Sky puck orcwhstever device you are using. If all devices are down check the Sky hub  as its lights will show if its lost connection. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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