Phone number?

[McSam]

How can I talk to a human about insanely slow wifi?

[Daniel0210]

@McSam 

If the broadband has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start 

If you need to eventually contact Sky just dial 150 from your Sky Talk landline. 

[McSam]

I want to talk to a human.

I don't have a landline.

How can I talk to a human on the phone?

Thanks

[Daniel0210 · Accepted solution]

@McSam 

You do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

If you buy a cheap handset you only need to plug it in when you need to call Sky if and when there's an issue.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

[McSam]

I don't want to buy a cheap headset to talk on the phone, I have a phone.
Can you email me a number on which I can ring a human please?

[Daniel0210]

@McSam 
No. You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

[McSam]

Non existent customer service, I'll be switching.

[Daniel0210]

@McSam 

The various methods of contacting Sky have been posted above.

[JimM1]

@McSam Remember to call sky and let them know especially if still in contract.