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Discussion topic: Phone not working

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This message was authored by Ruby+mac This message was authored by: Ruby+mac

Phone not working

I have tried to resolve the issue of my phone not working and saying ' check phone line.' Please ensure this is fixed asap as I am losing bookings and therefore business. landline number. . I have had no phone for 3 days! Thank you

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruby+mac 

 

Is your broadband working as nornal?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Highlinder This message was authored by: Highlinder

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruby+macCould you please run through the trouble shooting via the link below.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 



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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruby+mac wrote:

 Please ensure this is fixed asap as I am losing bookings and therefore business.

 

Have you actually reported a fault to Sky and gone through their troubleshooting in order to get an Openreach appointment booked?

 

Sky has a specific product for business use: https://businessconnect.sky.com/ Using a domestic Sky subscription for business purposes brings no additional priority, support, better response time or compensation.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Ruby+mac
Topic Author
This message was authored by Ruby+mac This message was authored by: Ruby+mac

Re: Phone not working

Broadband working as normal but phone not working

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruby+mac 

 

By the way an invite to an online chat session was sent yesterday. Did you not receive it?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruby+mac wrote:

Broadband working as normal but phone not working


Do you have your handset plugged into a wall socket or the back of a Sky Broadband Hub?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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