Phone not working

[Ruby+mac]

I have tried to resolve the issue of my phone not working and saying ' check phone line.' Please ensure this is fixed asap as I am losing bookings and therefore business. landline number. . I have had no phone for 3 days! Thank you

[cookiemonsteruk]

@Ruby+mac 

Is your broadband working as nornal?

[Highlinder]

@Ruby+macCould you please run through the trouble shooting via the link below.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

[TimmyBGood]

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@Ruby+mac wrote:

 Please ensure this is fixed asap as I am losing bookings and therefore business.

Have you actually reported a fault to Sky and gone through their troubleshooting in order to get an Openreach appointment booked?

Sky has a specific product for business use: https://businessconnect.sky.com/ Using a domestic Sky subscription for business purposes brings no additional priority, support, better response time or compensation.

[Ruby+mac]

Broadband working as normal but phone not working

[cookiemonsteruk]

@Ruby+mac 

By the way an invite to an online chat session was sent yesterday. Did you not receive it?

[TimmyBGood]

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@Ruby+mac wrote:

Broadband working as normal but phone not working

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Do you have your handset plugged into a wall socket or the back of a Sky Broadband Hub?