Phone line not working

[natstim]

My phone line and hence my broadband is not working 

[Chrisee]

@natstim once thr line has been down for an hour the online service checker should offer help,including booking an engineer if required. Using a mobile connection log into the My Sky app saves a long frustrating call when Sky's line open around 8am.

[natstim]

The service checker is not working for me either 

I will have to call customer services at 8

[Daniel0210]

@natstim 

As pointed out above the service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.