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Discussion topic: Phone connections poor

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This message was authored by Ghostbusters12345 This message was authored by: Ghostbusters12345

Phone connections poor

I have 4 mobiles connecting to Wi-Fi , 2 iPhone 2 android. They always have poor connection . Sometime nothing at all and have to switch off Wi-Fi and use mobile data. When I do speed tests they usually show up with normal results . 
Netflix etc on TV seem to work ok as well as laptops . Just seems to be the phones that are the worst. Happens in every area in house too , even right next to router . 

I have tried rebooting router & forgetting Wi-Fi connections on phones and reconnecting . But no luck , is eating all my mobile data . 

 

any ideas ?

 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Phone connections poor

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Phone connections poor

Posted by a Sky employee

Hi Ghostbusters12345

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Sky+mobile+poor This message was authored by: Sky+mobile+poor

Re: Phone connections poor

Service here is abysmal and even Wi-Fi calling is pants, even when next to modem. I daily regret using Sky mobile. It's like the dark ages 

 

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