Persistent Internet Drop Outs

[JamesLeighton74]

Out broadband is dropping out up to ten times an hour. The WiFi is fine i always lose my home phone line wherever it drops and this is connected directly to the router. Diagnostics always cone back ok because it is OK until it drops out. It is getting worse. I think it needs and engineers visit to check the external connection/router

[caesarome]

@JamesLeighton74 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.